Privacy Policy

1. Introduction

one365 ("we", "us", "our", "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our website located at https://one365.cam (the "Website"), mobile applications, and related services (collectively, the "Services"). This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, the European Union General Data Protection Regulation (GDPR), and other applicable data protection laws and regulations.

By accessing or using the one365 Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our data collection, use, and disclosure practices as described in this Privacy Policy, please do not access or use the Services. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Services after any modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

2. Data Controller Information

For the purposes of applicable data protection laws, including the Philippine Data Privacy Act and GDPR, one365 acts as the data controller for personal information collected through the Services. As data controller, we are responsible for determining the purposes and means of processing your personal data and ensuring compliance with applicable privacy laws and regulations.

Data Controller Contact Information:
Company Name: one365
Website: https://one365.cam
Contact: [email protected]
Data Protection Officer Contact: Available through customer support channels

3. Information We Collect

3.1 Information You Provide Directly

When you register an account with one365, make deposits or withdrawals, contact customer support, or otherwise interact with our Services, we collect personal information that you voluntarily provide to us. This information may include:

3.2 Information Collected Automatically

When you access or use the one365 Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, mobile device identifiers, screen resolution
• Connection Data: IP address, internet service provider, approximate geographic location based on IP address
• Usage Data: Pages visited, features used, games played, time spent on platform, clickstream data, referring/exit pages
• Gaming Activity: Betting history, game preferences, win/loss records, bonus usage, deposit and withdrawal patterns
• Performance Data: Error logs, crash reports, loading times, technical issues encountered

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention services, marketing partners, and public databases. This information helps us verify your identity, prevent fraud, comply with regulatory requirements, and improve our Services.

4. How We Use Your Information

one365 processes your personal information for the following purposes, based on the legal grounds specified under applicable data protection laws:

4.1 Service Provision and Contract Performance

• Create and manage your one365 account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay on casino games, sports betting, and other gaming products
• Calculate bonuses, winnings, and payouts
• Provide customer support and respond to inquiries
• Communicate important account notifications and service updates

4.2 Legal and Regulatory Compliance

• Verify your age and identity to comply with Philippine gaming regulations
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detect and prevent fraud, money laundering, and other illegal activities
• Respond to legal requests from law enforcement and regulatory authorities
• Maintain records required by PAGCOR and other regulatory bodies
• Enforce responsible gaming policies and self-exclusion programs

4.3 Business Operations and Legitimate Interests

• Monitor and analyze platform usage to improve user experience
• Conduct data analytics and research to enhance our Services
• Develop new products, features, and gaming content
• Personalize your gaming experience based on preferences and behavior
• Send promotional offers, bonuses, and marketing communications (with consent)
• Protect the security and integrity of our platform
• Resolve disputes and enforce our Terms and Conditions

4.4 Consent-Based Processing

Where required by law, we will obtain your explicit consent before using your personal information for marketing purposes, sharing data with third parties for their marketing purposes, or processing sensitive personal data. You may withdraw consent at any time by contacting customer support.

5. Information Sharing and Disclosure

one365 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud prevention, customer support, data analytics, marketing services, and technology infrastructure. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Game Providers and Software Vendors

We share necessary information with game providers (including JILI Gaming, Evolution Gaming, Pragmatic Play, and others) to enable gameplay, calculate outcomes, and verify transactions. These providers are bound by confidentiality agreements and data protection obligations.

5.3 Regulatory and Legal Authorities

We may disclose your information to PAGCOR, law enforcement agencies, courts, regulatory authorities, and other governmental entities when required by law, in response to legal process, to investigate suspected illegal activity, to protect the rights and safety of one365 and our users, or to comply with anti-money laundering and counter-terrorism financing obligations.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transaction and provide information about how your data will be handled.

5.5 With Your Consent

We may share your information with third parties when you have provided explicit consent to do so, such as when participating in promotions with partners or when you authorize third-party integrations.

6. Data Security Measures

one365 implements comprehensive technical, organizational, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
• Authentication: Multi-factor authentication and strong password requirements protect account access.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure.
• Data Segregation: Player funds are held in segregated accounts separate from operational funds.
• Regular Testing: Penetration testing, vulnerability assessments, and security audits conducted by independent third parties.
• Employee Training: All staff members receive regular data protection and security awareness training.
• Incident Response: Documented procedures for detecting, responding to, and reporting security breaches.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized access.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and other applicable laws, you have the following rights regarding your personal information:

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within the timeframes required by applicable law, typically within thirty (30) days. We may request additional information to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

one365 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve platform functionality.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, account authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Performance Cookies: Collect anonymous data about how you use our Services to help us improve performance and user experience.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness (used only with consent).

8.2 Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Services. Most browsers allow you to refuse cookies, delete existing cookies, or receive notification before cookies are stored. Consult your browser's help documentation for specific instructions.

9. Data Retention

one365 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and meet regulatory requirements. Specific retention periods depend on the nature of the information and applicable legal requirements:

• Account Information: Retained for the duration of your active account plus seven (7) years after account closure to comply with PAGCOR regulations and financial record-keeping requirements.
• Transaction Records: Maintained for ten (10) years to meet anti-money laundering obligations and tax requirements.
• Identity Verification Documents: Retained for seven (7) years following account closure as required by KYC regulations.
• Communication Records: Stored for three (3) years to resolve disputes and improve customer service quality.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to minimum legal retention periods.

After applicable retention periods expire, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us through the following channels:

Customer Support: Available 24/7 via live chat on our Website
Email: [email protected]
Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal data protection requests or complaints, please clearly identify yourself, specify the nature of your request, and provide any relevant details to help us process your inquiry efficiently.